Everyday, as customers, clients, users, citizens, we go through good and bad experiences.
We experience them when we interact with people, products, services, platforms, apps, and more. When our interaction is smooth, simple, efficient we are delighted. When it is complicated, time consuming, too bureaucratic we get frustrated and disappointed.
As businesses we realise that User Experience is an extremely powerful product or service differentiator.
The question is how do we do it? If experiences are about the emotional and cognitive reactions we feel when doing something, is it possible to design experiences, and how?
In this course you will learn:
The fundamentals of User Experience
Key methods and tools for UX Research
Key methods and tools for UX Design
The fundamentals of UX Management
Who should take part:
Project managers, Product owners, Team leaders, marketeers, that eager to put User Experience at the heart.
Programme Fee: £1250 pp
All courses are awarded IOEE Certificates, recognised in UK and abroad.